Urgent glass help
Call if broken glass is unsafe or leaves an opening unsecured.
Call 1300 001 876
Find the glazing service your property needs.
Start with the type of work and how urgent it is. TSN supports commercial properties and the teams managing them, alongside window, door and other glazing enquiries for homes.
Established relationships
Trusted by Australian partners
30+Years in business
FamilyOwned business
24/7Emergency enquiries
Choose the right starting point
Commercial, emergency and home glazing pathways.
You do not need to know the exact glass specification before getting in touch. Begin with urgency, location and what the damage is affecting.
Planned glazing
Explore replacement and installation options for your property.
Browse servicesManaged properties
Have your site address, access contact and job reference ready.
Call 1300 001 876Businesses, properties & claims
Commercial and managed-property glazing
Glazing for shopfronts and managed properties, including work coordinated with property teams and insurance stakeholders.
Business glazing
Commercial shopfront glazing
- Retail and commercial entries
- Large glazed openings
- Make safe through to replacement
Claims support
Insurance-related work
- Claim and job references
- Emergency and planned stages
- Insurer and property stakeholders
Managed properties
Property maintenance
- Strata and facilities enquiries
- Commercial and residential sites
- Multi-stakeholder coordination
Unsafe glass or an unsecured opening
Emergency make safes
If an opening cannot be secured or damaged glass may put people at risk, call TSN. Describe the location and condition from a safe position. A temporary make safe may be needed before the final replacement can be measured, prepared and arranged.
- Broken or unstable glass
- Unsafe access areas
- Unsecured windows, doors or shopfronts
Windows, doors & fitted glass
Glass replacement for homes and commercial buildings
Choose the opening or fitting that needs attention, from windows and doors to shower screens and splashbacks.
Residential & commercial
Window replacement
- Aluminium and timber frames
- Cracked or broken panes
- Planned reglazing enquiries
Entries & access
Door glass replacement
- Residential and commercial doors
- Framed glass panels
- Damaged customer and staff entries
Custom glass
Shower screens & splashbacks
- Shower screen enquiries
- Glass splashbacks
- Measurement and installation planning
Built around the people coordinating the work
The same glass issue can create different priorities.
Site access, trading continuity, claim information, household safety and property handovers all influence what a useful response looks like.
Call 1300 001 876Businesses & retailers
Shopfronts, customer entries and other high-use glazed areas where disruption needs to be managed clearly.
Property, strata & facilities
A useful pathway for site access, work references, handovers and multiple stakeholders or locations.
Insurance stakeholders
Emergency and replacement stages supported by the relevant claim, job and property information.
Households
Window, door and fitted-glass enquiries for urgent damage or planned replacement work.
From first contact to completed work.
The same three steps apply to emergency responses and planned work.
Tell us what you need
Call 1300 001 876 for unsafe or unsecured glass, and for secure damage or planned work. Have the site and job details ready.
We assess the job
We review the location, urgency, glass, access and finish requirements, then confirm availability and what is needed to quote or attend.
We carry out the agreed work
Once the scope and timing are agreed, the assigned glazier completes the approved work. If a temporary make safe is needed first, we explain what remains and what happens next.
Common service questions
Useful answers before you get in touch.
If the condition is unsafe or changing, skip the questions and call the emergency line.
1300 001 876What if I do not know which service I need?
Describe what is damaged, where it is and whether the opening is safe and secure. The team can use those details to identify the most suitable starting pathway.
Should an emergency glass issue begin with a phone call?
Yes. If glass is unstable, the opening is unsecured or people cannot safely use the area, call 1300 001 876. Call the same number for planned work.
Is a make safe the same as the final glass replacement?
Not always. The first attendance may control the hazard and secure the opening while the correct replacement glass is measured, sourced or prepared.
What information should property or insurance teams include?
Include the site address, access contact, a short description of the damage and any property, job, claim or insurer reference that should follow the work.
How is service availability confirmed?
Availability depends on the job type and location. Include the suburb, postcode and state so the team can confirm the appropriate service pathway.
Not sure which service fits?
Tell TSN what is happening at the property.
You do not need a technical glass specification to make an enquiry. Tell us what is damaged, the property location, whether the opening is secure and who can provide access. For planned work, add any photos, references or finish requirements you already have through the accepted enquiry process.