Emergency glass help for unsafe or unsecured openings.
If a window, door or shopfront is broken and the area is unsafe or cannot be secured, call 1300 001 876. Tell the team where you are, what has happened and who can provide access.
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Broken glass? Start by making the opening safe.
A broken window, shattered door or damaged shopfront can leave people exposed to loose glass and a property that cannot be locked. Whether the damage follows a break-in, an accident or severe weather, keep people clear and call TSN with the address and the immediate concern.
We take emergency glass enquiries for homes and commercial properties. Tell us if glass is still hanging in the frame, people use the area, or the opening is exposed. You do not need to identify the glass type before calling. We will discuss the site conditions, access and availability with you.
Emergency make safe work may involve temporary securing while suitable replacement glass is measured and prepared. Our guide to make safe work and final glass replacement explains why these can be separate visits, and what to ask before the next stage.
What happens when glass needs an urgent make safe?
The right response depends on the damage and the opening. A small pane above a busy walkway can present a different problem from a shopfront that cannot be secured overnight. Explain what you can see from a safe position.
- Describe loose glass, exposed openings and any affected entrances. Avoid handling broken panes or taking measurements near damaged glass. If there is immediate danger to life, call 000.
- The opening, frame and safe access determine the practical make safe options. Ask what the temporary work will cover and which areas should remain out of use.
- The final glass specification and measurements need to be checked. For retail premises, our commercial shopfront glazing service covers the replacement enquiry once the immediate risk is managed.
- Have an onsite contact and any existing job or claim reference ready. If this is insurance-related glass work, tell us who is coordinating it and what work has been authorised.
Next step
Unsafe now, or securely waiting for the next stage?
Call 1300 001 876 for unstable glass or an opening that cannot be secured, and for follow-up details or planned replacement work when the area is safe and secure.
From urgent call to a safer opening.
Tell us where the glass is unsafe or the opening is exposed. We confirm availability and the practical next step for that site.
- Step 01
Tell us what is unsafe
Give us the exact address, onsite contact and whether glass is unstable or the opening cannot be secured.
- Step 02
We confirm the make safe plan
We review the visible risk, opening type, safe access and location, then confirm availability and the next step.
- Step 03
The agreed make safe is arranged
Where a temporary make safe is arranged, we explain any remaining restrictions and what is needed for permanent repair or replacement.
Is the area already safe and secure?
For planned replacement or secure follow-up, you can use the enquiry below. For an active hazard or an opening that cannot be secured, use the phone pathway.
What we can take care of
- Immediate hazards from broken or unstable glass reduced
- Exposed windows, doors and shopfronts temporarily secured
- Break-in, impact and weather damage assessed
- Make safe work connected to permanent replacement
- Access coordinated with owners, tenants and onsite contacts
- Incident, claim and work-order references kept with the job