What to do when commercial glass breaks
A practical first-response checklist for protecting people, securing the site and preparing useful information for the glazing team.
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Clear answers for glass, property and response.
Useful guides for active incidents, planned glazing and the people coordinating sites, claims and customer handovers.
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Featured guide
What to do when commercial glass breaks
A practical first-response checklist for protecting people, securing the site and preparing useful information for the glazing team.
Read the featured guideBrowse the library
Guidance for the moment you need it.
Search practical information for active glass incidents, routine glazing, property coordination and safer site handovers.
6 articles
Make safe vs final glass replacement
Why the first attendance may secure the opening while the correct replacement glass is measured, sourced or prepared.
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Planning glazing support across multiple sites
Questions facilities and property teams can use to define coverage, escalation, communication and handover needs.
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What information to have ready when reporting broken glass
A concise reporting checklist that helps the right people understand the location, risk, access and likely next step.
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A glazing handover checklist for property managers
The questions to close out an attendance clearly, from temporary controls and access restrictions to approval and replacement details.
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When should damaged window glass be treated as urgent?
How to recognise the safety, security and access conditions that should begin with a call.
Read the guideNeed help with an actual glass issue?
Guidance helps you prepare. The team helps you act.
Call 1300 001 876 for an active safety or security concern, or for planned glazing work.